Why has Solomon's General Store been added to RuneScape?
We've seen growing demand from players for a wider range of appearances and more customisation. The new Store and in-game Customisation System does this by offering a greater variety of visual options and by giving more freedom and control over your appearance.
What's this new Customisation System?
The Customisation System is a new feature which allows you to choose your appearance independent of what regular items are being worn – it's basically a cosmetic re-skin which leaves your original gear intact. It also allows players to override standard gameplay animations with alternate animations. We have also included a means for players to manage their Titles into this interface, too.
What are RuneCoins?
RuneCoins are a new currency used exclusively for Solomon's General Store. They cannot be traded or transferred between accounts.
How can I get more RuneCoins?
RuneCoins are available for purchase through the Jagex billing system, accessed either via the Members Benefits page or just use the “Buy RuneCoins” button from inside the Store itself. Game Cards will soon be redeemable for RuneCoins, too. RuneCoins are not available through gameplay and they do not exist inside the RuneScape game world.
Can I use other currencies such as loyalty points, spins or gold to buy these items?
No, only RuneCoins can be used.
Why are you charging for items?
The new Customisation System requires a lot more development effort per item, and we're also taking longer when making the content to make sure it's extra special. By charging for the items themselves it means we don't pass on these costs on to those who aren't interested in using them.
Can I purchase items from Solomon's General Store if I'm a free player?
Yes, items are available to both free players and members, with members benefiting from a 10% discount inside the Store.
Do I still get the benefits of my regular items, such as stats and other bonus effects?
Yes, the Customisation System purely effects the visual appearance of your avatar. All other gameplay elements are unaffected.
Can other players see my customised avatar clothing and animations?
Yes, everyone sees the effects of the Customisation System.
Can I gain a gameplay advantage with the new customisation system?
No, definitely not. None of the items from Solomon's General Store affect gameplay and they have no stats, including weapon accessories. To prevent players hiding their real items before fighting others, when entering any PvP area your customisation outfit & accessories are automatically switched off. When you've left the PvP area they will automatically come back on again. In terms of customised animations, all of the same underlying timings and gameplay mechanics apply, so nothing happens any faster or slower than before.
Do items from the Solomon's General Store take up space in my inventory or bank?
No, rather than being physical items which live in your inventory or bank, most purchases in the Store are virtual items which take up no space. They are essentially an 'unlock' for your account. Through the customisation interface you can activate the wardrobe items or animations at any time, without the need to visit a bank. The only exception (at launch) is the Achievement Banner object which is a physical in-game item which can be placed in your inventory and bank.
Can I sell or trade items I've bought from Solomon's General Store?
No, Store items cannot be traded or transferred in any way, whether to players or NPCs.
What happens to items bought from Solomon's General Store if I die?
You can't lose them if you die; they're not dropped nor are they converted to cash.
Can I change the colour of these outfits?
Yes, a key feature of this new system is that almost all outfits pieces have parts which can be recoloured. Within the customisation interface you can choose to 'Recolour All' and change the colour across the whole outfit, or on each section you can individually 'Recolour' each piece. The preview panel in the store demonstrates which outfit pieces can be recoloured.
Do I need to buy male and female items separately?
Nope, as with the rest of RuneScape, items are always for both sexes and when a piece of clothing is worn the correct version is automatically displayed. All purchases come with male and female versions.
What if I want to wear a piece of clothing from the opposite sex?
You can change your character's gender at the Makeover Mage but otherwise this is not possible.
Can I see how my avatar looks wearing an item from Solomon's General Store before committing to buy it?
Yes, within the in-game Customisation interface you can preview wardrobe items and animations on your avatar.
Can I use items bought in Solomon's General Store, or the new Customisation System, in the Evolution of combat beta?
No, these features are not included in the beta program, but when the evolution of Combat launches in the live game later this year both systems will work together.
Are you going to add more items to Solomon's General Store?
Yes, we intend to add new content at regular intervals.
I really want to dress up like...
Definitely let us know your thoughts for what wardrobe items, titles, animations, emotes and other things you'd love to see in the Store. We love your ideas and feedback, so please visit Solomon's General Store forum with to let us know.
Can I purchase an item more than once?
Currently, all items in the Store only need to be bought once. Having purchased the item you can always access it from the Customisation interface, and they cannot be misplaced or destroyed, so there is never a need to purchase it again.
What is happening to the loyalty shop?
Xuan and his loyalty shop are popular amongst RuneScape members and they're definitely going to stay in the game. We've been regularly adding content to the loyalty shop and there is now a large selection of items available. We'll continue to assess how the loyalty shop is being used and when it's the right time to add new items.
Are items from Solomon's General Store going to be available on the Squeal of Fortune or in the Loyalty Shop?
No, we have no intentions to ever do this.
Can I use existing cosmetic items inside the new Customisation System?
Unfortunately not. The Customisation System is a new feature which needs the items to be built specifically for it, so old items cannot be imported.
Are there going to be fewer content updates to RuneScape because the team are making items for Solomon's General Store?
The RuneScape team has grown in the last year to add capacity for new initiatives like Solomon's General Store, to keep raising our release quality and to take on ambitiously large projects like the Evolution of Combat. We're committed to being one of the world's most frequently updated games and to constantly deliver fantastic new gameplay content to all types of RuneScape players.
Is Solomon's General Store anything to do with the General Store NPCs which already exist in RuneScape?
No, this is Solomon's own unique enterprise and doesn't relate to existing in-game content.
Can you tell me more about Solomon?
Solomon is an entrepreneurial genie of exquisite taste and distinction who runs a boutique shop inside a magic lamp. The Store's motto is "Purveyors of fine goods and ingenious items". It exists in a reality somewhere between Gielinor and our own world. His service includes the shrinking of clients to fit into his lamp, the manifestation of the required item, and the enlargement of the client once they're done – exhausting all three of the wishes that he is contractually obliged to offer.
Will "special edition" items be added to the shop? (fish mask, monkey stuff etc.)
We have no plans for this and will be keeping the items from the Squeal of Fortune and Solomon's General Store entirely separate.
Can the Feline Ears and Tail be used with any other outfit?
They can be mixed and matched with other items from different customisation slots, but the ears can't be used with another head slot item, and similarly the tail cannot be used simultaneously with another cape slot item.
Where is my French Maid outfit? I have one now, but would love a proper outfit!
The feedback and suggestions we're getting are definitely shaping our plans and providing a lot of inspiration! Please be aware that any item we offer will still need to be suitable for the world of RuneScape so the requests for superheroes, anime characters or video game mascots will not be possible.
Will you consider removing the SoF now that we have a form of in-game microtransaction which is healthy for the game and does not allow players to buy their way to the top?
The Squeal of Fortune is a permanent addition to the game and isn't being replaced by Solomon's General Store.
We now have Membership, Spins and Runecoins; three real-world purchase systems. Are there any plans to consolidate these into one simple system?
We have no plans to change this for the foreseeable future.
How do the Bank Boosters work? What is the maximum bank space I can now have?
Solomon's General Store offers a "Bank Booster +50" item which when bought increases your bank capacity by 50 spaces. When the player next logs in to the game their bank space will automatically have been increased. Five of these Bank Booster items are available in the Store, meaning a total of 250 extra bank space can be purchased.
Can I get Bank Boosters if I'm a free player?
Yes you can. In fact this service works in the same way for free and member players.
What happens if I buy Bank Boosters as a free player and later become a member?
You will retain the extra boosted bank space, on top of the additional 468 available to members.
What happens if I buy Bank Boosters as a member and later unsubscribe?
You will retain the extra boosted bank space, but lose the additional 468 available to members.
Why are you charging for bank space?
Many players are fine with the existing bank space available, but there has been demand amongst some players for more space. This service allows those with a specific need to get more, without the cost being passed on to everyone.
Bank Boosters is beyond a cosmetic benefit - is this pay to win?
We believe this is a solely a convenience service and it does not offer a competitive advantage and does not have a direct impact on core gameplay.
