Effective Date: 19th August, 2009
Privacy Policy
Jump to info on safeguarding children’s personally identifiable information
Introduction
This is the privacy policy of Jagex Limited and any companies within our group (referred to collectively as "Jagex"). It applies to all of our websites / services (referred to collectively as "our websites") on which it appears.
We are committed to protecting your privacy and take special measures to ensure the confidentiality of personally identifiable information collected from or about you. This privacy policy explains how we collect, store and use such personally identifiable information. ("Personally identifiable information" is information that identifies you and can be used to contact or locate you in real life, such as your real full name, e-mail address, mobile telephone number, postal address or credit card information.)
Please read this policy carefully. Your accepting it in full is a condition of your use of our websites (whether or not you are a subscriber). If you do not agree with this policy, or any part, please do not use our websites. Your using any of our websites is treated as an acceptance of the version of this policy in effect at the time of your use.
We may change this policy at any time. Please check it whenever you return to the site. We will treat your continued use of our websites as acceptance of these changes from their effective date as shown above.
If you have any questions about this privacy policy, please contact us by emailing 
and do not use our websites until you are satisfied and can accept this policy in its entirety.
In this privacy policy, "Jagex Products" is used as shorthand for all versions of "RuneScape®", "FunOrb®" and any other online games released by Jagex from time to time including all Jagex websites used to play those games.
References to "Terminating" an account include all or any of: locking / suspending, temporarily banning or permanently banning the account.
What personally identifiable information do we collect and store?
No personally identifiable information is collected when you merely access the public areas of our websites or when you play our single player games.
We collect and store information which you voluntarily provide via forms or otherwise on our websites, electronic or other communications with us. You may opt-out of providing any such information by simply choosing not to complete the form requesting the information, and hence choosing not to use that particular service.
For example:
- To use many of the features of Jagex Products you will need to open an account by choosing a username and password.
- To start a subscription for any Jagex Product you will also need to provide contact information including: your name, a valid email address, home address, and payment details (such as credit card number and expiry date).
- To make use of our customer support service you will need to access the customer support section using your username and password and supply information relating to your query via the online form.
- To enable us to provide a better customer support service we may also ask you to provide contact information including: your name, email address, postcode and country, and to provide a number of security questions which we can use to verify your identity if you require assistance in the future. (Note that the questions and the answers you provide are up to you. You may opt-out of providing some of this information but it will limit the availability or effectiveness of our support service if you do.)
- We may give you the option of supplying your email address so we can contact you in the future with email newsletters about our games, including new game features and special offers.
Children's privacy practices of Jagex
The provision of Jagex Products to anyone under 18 years of age is not conditioned on the collection of more personal information than is reasonably necessary for participation.
If we become aware that we hold or have inadvertently disclosed any personally identifiable information for any player aged under 13, it will be retroactively deleted from our system to ensure the protection of the child's privacy.
What other information is collected and stored?
We use cookies, collect and store IP-addresses, alphanumeric IDs and other unique identifiers in order to identify specific computers that access our websites. We identify and store the versions of Java and .NET (if any) on your computer along with your browser and operating system.
We generate and store logs indicating usage of our websites such as activity in our games and public and private chat communications. This includes monitoring play patterns and anti-tamper checks which verify the correct internal operation of our software and are designed to spot abusive or inappropriate activities.
We may track your use of certain features and areas of our websites to help us improve them.
If our client software held on your computer fails, it sends an automatic error report to our server to help us fix it. This error report only includes information about the internal state of our own client software and which browser/java version it is running on. It does not include data from elsewhere on your system and so does not reveal personally identifiable information to us.
We store 'save game' and 'game settings' information to enable us to provide a better games service in which your activities and achievements are remembered in the game, and we conduct polls to find better ways of serving the needs of our users.
What happens to the information provided/collected?
The information we collect may be used:
- To process your payment for membership subscriptions or other goods or services ordered on our site or to fulfil such orders.
- To provide our customer support service, and to verify any claims or requests you make if you use our customer support service.
- To enforce our terms and conditions, and prevent or detect hacking activities, security breaches or safety risks in connection with our websites.
- To send service announcements and messages (for example, a reminder sent to the members' Message Centre if a subscription payment is due or if member credit has expired).
- To aggregate information to generate anonymous statistics regarding use of our websites. We may share this anonymous information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
- For our own internal marketing and demographic studies and to help us improve our websites.
- In the event of an actual or proposed (including as part of negotiations for any) merger, or business combination or sale of substantially all of our assets or a business operation to which such information relates, or as provided under bankruptcy or applicable insolvency laws or by the enforcement of equitable rights.
- To disclose information to the extent required by law, court order, as requested by other government, regulatory or law enforcement authority, to protect or assist in protecting our users, systems or the public, or to otherwise enforce legal rights as determined in our sole and absolute discretion.
- If you have agreed on our websites, to send you email newsletters about our games, including new game features and special offers.
- As set out elsewhere in our privacy policy.
We care about protecting your privacy, and with the exception of the uses specified above, we will not sell, transfer, rent out, share or disclose your personally identifiable information to other companies.
Cookies
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.
Session cookies are temporary, and remain in the cookie file of your browser until you leave the site. We use session cookies to enable us to authenticate users during game sessions.
Persistent cookies remain in the cookie file of your browser for a specific period. Cookies can help a website to arrange content to match your preferred interests more quickly. Most major websites use cookies. Cookies cannot be used by themselves to identify you.
We use persistent cookies to track your country (to enable us to provide country-specific content) and to track whether you entered our websites from a link on site of one of our business partners. Persistent cookies also allow you to log in when you return to our site, by storing your login information on your own computer. Additionally we may use persistent cookies to store information about which adverts from our site have been displayed to you to help avoid showing the same one repeatedly or to provide information that we hope will meet your needs or interests.
Our advertisers and technology partners also use cookies and other similar technologies. For more information about this, see under "Third Parties" below.
If you wish to opt-out of the use of cookies click here for clear instructions. Some features of our site may not be available if you reject cookies.
For more information about cookies, click here.
Third Parties
We may supply your personal information to external third parties who provide a service to us (such as fulfillment of orders placed for Jagex Product merchandise or to assist us in the supply of customer support) and purely for the purpose of that service.
We partner with a number of external payment service provider companies to enable you to make payment via a wide range of payment options. We share your billing information with such companies insofar as is necessary for the processing of your payment or to prevent or detect fraud. These companies have agreed not to retain, share, store or use your personally identifiable information which we pass to them for any secondary purposes.
Please note that this privacy policy does not apply to any of your personal information which is collected by the external payment provider companies themselves or to the websites or services of other companies to which we link or which link to us, or which provide goods or services to our users from their websites (such as co-branded, white label or affiliate sites or other sites selling Jagex Product merchandise). Please note that those companies (and not Jagex) are responsible for the information which they collect. Please check their privacy polices where appropriate.
We use external companies to provide and serve adverts or other technologies on our websites (eg to collect website statistics or to enable sharing of buttons or widgets). These companies may use information (not including personally identifiable information such as your name, address, email address or telephone number) about your visits to this and other websites in order to personalize advertisements on this site or other sites and /or to personalize certain features on our site and/or to provide anonymised aggregated statistics concerning use of our site or use of certain features on our site which are shared with other sites (eg buttons or widgets linking to our site). We do not have access to or control over cookies or other technologies that these third parties may use and the information practices of these advertisers and technology companies are not covered by this policy. If you would like more information about some of these practices and to know your choices about preventing this information being used by certain of these companies, please click here.
Furthermore, information collected from our users by third parties providing goods or services (including adverts) at or via our websites may be shared by those third parties with us and stored by us for the purposes stated in this policy.
Be very careful before making or posting any communications on our websites. Certain information is visible to other players of the game including: public and private chat communications, the appearance of your characters and your experience points. Players who include you on their friends list can see which in-game world you are playing on.
If you have agreed on our websites, we may provide your email address to our business partners so that they can send you emails with details of goods or services which may be of interest to you including information about special offers or promotions.
Safeguarding your personally identifiable information
We will only collect personally identifiable information to the extent we believe it reasonably necessary to serve our legitimate business purposes, and will protect it using the same level of safeguards we use to ensure the security, integrity and privacy of our own equivalent proprietary information. In addition, we will take reasonable steps to ensure that third parties to whom we transfer any personally identifiable information in accordance with this policy will agree to provide sufficient protection. We may store or transfer personal information outside the European Economic Area for the purposes stated in this policy.
Note that while we strive to protect all our personally identifiable information, we have all heard of data breaches in well-respected financial and governmental institutions and we cannot ever fully guarantee that such breaches will not happen. We will inform you of any material data breaches that we discover that may compromise your personally identifiable information.
Safeguarding children’s personally identifiable information
On top of what we state in the section directly above, ‘Safeguarding your personally identifiable information’, we also have a number of provisions regarding the personally identifiable information (PII) of children. These are that a parent/guardian has the right to review the information the site has collected from their child, have their child’s PII deleted from the site and also request us to stop collecting further PII from their child in the future. This can be done through either faxing or posting us an affidavit, along with a copy of your passport or driving license, to the fax number or address below:
- UK: 0844 588 6690
- USA, Canada: 01144 844 588 6690
- Australia: 001144 844 588 6690
- Rest of the world: 0044 844 588 6690
Jagex Ltd
ICU
St. John’s Innovation Centre
Cowley Road
Cambridge
CB4 0WS
UK
Phone number: 0844 588 8880
The affidavit has to be signed by and in the presence of ‘notary public’. This is someone who is qualified and has the legal authority, to administer oaths. Upon receipt of this, we will be able to action your request. Specifically, the affidavit must state:
- You are the custodial parent;
- Your e-mail address;
- Confirmation that your child is under the age of 18;
- The correct spelling of your child’s RuneScape or FunOrb username;
- Whether you wish to have the right to review the information the site has collected from your child, have you child’s PII deleted from the site and/or request us to stop collecting further PII from your child in the future.
If you are submitting an affidavit for a child that is under 13 years of age, then please do not include any of their Personally Identifiable Information, this includes their full name, home address, email address or telephone number.
Review, correction and deletion of information from our records
If for data protection purposes you are concerned that the personally identifiable information which we hold about you is not accurate, or should you wish to have your personal information removed from our records, please see our Data Protection Policy. (Its terms are incorporated into this document by reference.)
